1. Overview
At SHOPPERSMOON PRIVATE LIMITED, we aim to provide quality products and services to our customers. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, or refunded.
2. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched or processed for delivery.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may be required to follow the applicable return process.
To request cancellation, please contact us at shoppersmoonpvtltd00987@gmail.com or 7208800987 with your order details.
3. Return Eligibility
Products may be eligible for return if:
- The product received is damaged or defective.
- The wrong product has been delivered.
- The product received does not match the order.
- The product meets the applicable return conditions specified at the time of purchase.
Products must generally be returned in their original condition, packaging, and with all applicable accessories, tags, and documentation.
4. Non-Returnable Products
Certain products may not be eligible for return or refund due to their nature, hygiene requirements, customization, or other applicable restrictions. The applicable return conditions may be specified on the individual product page or at the time of purchase.
5. Refund Process
Once a returned product is received and inspected, we will determine whether it qualifies for a refund.
If approved, the refund will be processed through the original payment method, wherever applicable. The time taken for the refund to reflect in the customer’s account may depend on the payment provider or banking institution.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photographs or other relevant information.
We will review the request and, where applicable, arrange for a replacement, return, or refund.
7. Shipping Charges
Shipping and delivery charges may be non-refundable unless the return or refund is due to an error on our part, such as delivery of an incorrect or defective product.
8. Refund Rejection
A refund or return request may be rejected if the product has been used improperly, damaged after delivery, altered, or does not meet the applicable return conditions.
9. Changes to This Policy
SHOPPERSMOON PRIVATE LIMITED reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be published on this page.
10. Contact Us
For cancellation, return, or refund-related queries, please contact:
SHOPPERSMOON PRIVATE LIMITED
Phone: 7208800987
Email: shoppersmoonpvtltd00987@gmail.com
Address: Kakal Building, Dr. Sunder, Office No. 34A, 1st Floor, Mumbai – 400001, Maharashtra, India.